refunds and returns

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At Coup de Foudre, we take pride in the quality of our products. If for any reason you are not satisfied with your purchase, please review our returns and refunds policy below.

Terms of Return

Returns must be requested within 14 days of receiving your order. Any requests made after this period may not be accepted.

State of return 

All returned items must be:

• Unworn and unused

• In original condition

• With all original tags and packaging intact

We reserve the right to refuse returns that show signs of wear, damage, or alteration.

Reasons for return

We accept returns in the following cases:

• The item is faulty or damaged

• The incorrect item was received

• The incorrect size was sent

Please note: we do not accept returns for change of mind unless otherwise stated.

How to initiate a return

To request a return, please contact our customer service team via the Contact page on our website. Include your order number, reason for return, and clear photos if the item is damaged or incorrect. Once approved, you will receive instructions on how to return your item.

Customers are responsible for return shipping costs unless the item is faulty or incorrect. 

Refund process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to the original payment method within 5–10 business days, depending on your payment provider.

Original shipping fees are non-refundable unless the return is due to an error on our part.

Contact information

For all returns and refund enquiries, please contact us through the Contact page on our website. Our team will respond as soon as possible.